According to two Instagram surveys:

Of 4 general topics given, 50% of users voted for healthcare as the preferred topic.

In a secondary subject focused survey, 52% of users selected health insurance as the area of greatest interest.

During discovery research, only 2/20 users interviewed reported using their insurance company’s mobile app for reliable coverage information.

This highlighted a major opportunity to improve mobile app functionality and design for better accessibility and transparency.

WellNest addresses the complexities of navigating healthcare by combining AI-driven tools with community-based support.

Designed with intuitive navigation and familiar interaction patterns, I designed the app to reduce barriers to information, offering users quick access to answers and personalized insights from mutual insurance holders.